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Business Analysts provide ongoing business analysis in support of ¾«Í¯ÓûÅ® institutional and departmental strategic objectives. This position will work collaboratively with internal and external stakeholders to implement and enhance the university's IT systems and related processes by analyzing requirements; designing & reviewing processes; and recommending system solutions and / or process changes. This position will also provide project management for small to medium sized projects.

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Working as part of the ITSS Team, the Business Analyst provides client facing services. The Business Analyst must maintain a holistic view of ¾«Í¯ÓûÅ® systems and processes and factor that into proposing any changes to existing processes, expansion of functionality in existing systems, the selection of a new system, or any in-house development.

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RESPONSIBILITIES:

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In individual and team projects and initiatives, the Business Analyst will apply management, planning, communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to facilitate implementing new IT systems and processes.

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Duties include:

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• Facilitating and participating in departmental meetings with decision makers, systems owners, and end users to define business, financial, and operational requirements, and systems goals
• Identifying and documenting existing business processes
• Creating process maps, specifications diagrams, and associated documentation to provide direction to systems programmers
• Collaborating in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Developing SMART goals and metrics for the deployment and optimization of client facing solutions
• Developing prototype procedures and use cases for the purpose of improving business processes, operations, and information process flow
• Supporting RFP and tender processes for the acquisition of new systems
• Project management
• Liaising with project implementation teams and operational teams on an ongoing basis
• Meeting milestone dates for major task completion
• Preparing and delivering reports, recommendations, or alternatives for improving processes in existing systems across the organization
• Reviewing and working with relevant confidential and sensitive university data
• ÌýProviding basic systems support for departmental staff
• Creating training materials
• Communicating process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other stakeholders so that issues and solutions are clearly understood
• Be an organizational change management champion for ITSS initiatives

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QUALIFICATIONS:

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• College diploma or university degree in the field of business administration, or computer science, or finance, or management information systems and 5 years related work experience. An equivalent combination of education and work experience will be considered
• Experience with business and technical requirements gathering & analysis
• Experience with business process mapping
• Experience working with highly confidential materials
• Experience with the design, development, and implementation of software and / or hardware solutions, systems, or products
• Ability to apply statistical and other research methods into systems issues and products as required
• Project management experience
• ÌýExperience working at a post-secondary educational institution would be considered an asset
• Experience with Ellucian products, especially the Colleague system, would be considered an asset
• A business analysis or project management certification would be considered an asset
• A professional financial designation would be considered an asset

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Skills

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• Strong communication, written and verbal

• Strong customer service focus
• Process mapping
• Requirements gathering and documenting. In both detailed and user-friendly language
• Demonstrated commitment to continuous learning and professional development
• Project management

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Work Conditions

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• Minimal physical demands, typical of a position operating within an office environment; periods of extensive sitting and concentrated use of visual senses
• ÌýOccasional extended times of standing and walking during campus events
• Intermittent work outside the normal operating hours of the department may be required
• Some exposure to disagreeable conditions typical of a position exposed to stress and pressure associated with organizational change

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