ADS Level 5 - Client Services Representative - To Create a Casual List - Veterinary Teaching Hospital - Atlantic Veterinary College

Competition Number:
68E24
Position Type:
Staff Position
Closing Date:
Date of Posting:
Department:
Veterinary Teaching Hospital - Atlantic Veterinary College
Position:
ADS Level 5 - Client Services Representative
Contract:
To Create a Casual List
Hours of Work:
Casual, as needed
Salary:

$28.99 per hour + 4% vacation pay, as per CUPE 1870

Term:

Casual, as needed

The Veterinary Teaching Hospital at the Atlantic Veterinary College is seeking applicants to work as Client Services Representatives on a casual basis for the specialty, referral and primary care services at the VTH.

The VTH provides primary care services and specialty referral services for small and large animals across PEI and the Maritimes.听 Client Services Representatives are scheduled between the hours of 7:00am and 11:00pm, seven days a week.

The Client Services Representatives of the VTH are responsible for answering phone calls (many of which will be of an urgent/emergent nature) and triaging those phone calls appropriately. They are also responsible for receiving patients as they present to the听hospital for scheduled appointments and unscheduled emergencies, and for collecting payments for procedures performed.听

RESPONSIBILITIES:

  • Answer and direct emergency calls that come in through the main VTH phone lines
  • Process hospital admissions, many of which are emergency admissions
  • Maintain professional interactions with clients and colleagues during emotional/stressful situations
  • Generate invoices and process payments
  • Submit veterinary insurance claims on behalf of clients
  • Assist in setting up external financing for clients as needed
  • Maintain accurate medical records and communication records
  • Assemble discharge information and communicate with the referring clinics about patients that have presented to the veterinary teaching hospital
  • Schedule appointments
  • Maintain client financial accounts within the confines of hospital financial policies
  • Interact with and facilitate communication between clients, referring veterinarians, students, and hospital staff
  • Comfortable working independently, including evenings

QUALIFICATIONS:

  • Grade 12 graduation plus completion of a听recognized听post-secondary program in a related area or equivalent experience is required (recognized fields would be veterinary medicine, veterinary technology, business/accounting)
  • Minimum of two (2) years鈥� relevant work experience in a veterinary clinic, or an equivalent combination of work and training experience, with preference given to those who have done veterinary emergency reception work.
  • Business/Accounting/Cash handling experience
  • Strong computer and word processing abilities with experience using electronic medical records being an asset.
  • Excellent communication and interpersonal skills
  • Demonstrated abilities in customer service and reception skills
  • Medical terminology diploma or equivalent experience
  • Demonstrated ability to remain calm under pressure/intense emergency situations

听

Application Instructions:

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, 精童欲女, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.

精童欲女 is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. 精童欲女 is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca. Applications will not be accepted via email.

Only those applicants who are invited to an interview will be acknowledged.

Note that this site is not compatible with some mobile browsers (e.g. iPad, iPhone). Upon successful submission of your application, you will receive an auto-reply to your email address advising your application has been received. If you do not receive an email, please check your spam folder and/or try submitting your application via a different web browser (Google Chrome, Firefox, etc).

精童欲女 encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university鈥檚 various employment and collective agreements, first priority will be given to internal candidates.