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Ancillary Services at ¾«Í¯ÓûÅ® is committed to offering a work environment that is dedicated to customer service through a team approach while developing a strong conference services operation. ¾«Í¯ÓûÅ® Conference Services consists of approximately 750 conference beds in five distinct accommodation facilities, various meeting, food service, and catering outlets, as well as a 400-seat Performance Arts Centre.

We are currently seeking an Assistant Manager – Performance Arts Centre (AMPAC) to help us fulfill our mission and to assist in offering support services to both our internal and external clients.  Reporting to the Manager, Conference Services, and working closely with the staff in Ancillary Services, the AMPAC will play a critical role establishing and overseeing all aspects of operations of the Performing Arts Centre, including managing revenue and expenses, hiring, training of seasonal staff, talent acquisition, event booking, quality assurance and delivery of programming.     

RESPONSIBILITIES:

Theatre Operations:

• Responsible for oversight of all aspects of theatre operations including ensuring smooth delivery of programing, providing technical support at performance time, overseeing ticketing, box office, and way- finding (usher) staff
• Maintain specialized equipment and ensure PAC’s readiness to respond to business opportunities at all times
• Ensure all set up and tear down of sets and equipment is completed in a timely manner

Business Development:

• Source and secure new business products that make up the offerings at PAC such as musical, theatrical, and educational groups to grow revenues that sustain the department
• Recruit talent, book shows, and fill the auditorium at key times (summer and academic season) this role will be essential to developing programming offered year-round
• Manage relationships and associated service agreements that drive core business growth
• Work closely with clients to identify requirements, as well as other service providers on and off campus to ensure expectations are met to a high level of satisfaction

Specialized Audio-Visual service:

• Provide advanced audio-visual service to the acts and shows by using on site equipment and technical spaces
• Support other staff in providing basic audio, video, and limited technical support to clients within the department  

Administration:

• Perform administrative tasks such hiring, training, and managing seasonal support staff
• Manage service agreements
• Provide logistical and financial information for invoicing and event costing
• Oversee communication with internal and external clients including post-event follow up

PLEASE NOTE:  Due to the nature of the position, irregular working hours should be expected, along with some restrictions on vacation periods, outside employment and other extracurricular activities.

QUALIFICATIONS:

• Post secondary credential (Diploma) related to theatre or venue operations with specialization (or specialized industry training) in Audio-Visual program delivery, equipment and system operations that includes lighting and sound control, project management, and ticketing     
• Proven understanding of, and commitment to, the performance arts business cycle
• Solid background and experience working in a theatre or stage environment, with the ability to demonstrate progressive management, service, and leadership experience
• Experience with managing the staff assignment process and oversight
• Excellent communication, interpersonal and organizational skills. Including proficiency using multiple software programs and equipment related to theatre management
• Experience in talent acquisition and service agreement negotiations related to operation of a busy performance arts centre
• Ability to collect, coordinate and report on operational data and manage financial budgets effectively
• Demonstrated decision making skills and sound judgment, along with strong conflict management and crisis management skills
• Proven ability to lead and be part of a highly effective team, demonstrate initiative and contribute to overall success of ¾«Í¯ÓûŮ’s Ancillary operation